We guarantee our merchandise offered to be free of manufacturing defects.
If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials even after 60 days with normal wear (excluding material fade or stains), we will always accept the item for assessment and provide a refund if validated as faulty.
Please make sure you choose the cap carefully – model/colour/size etc at the time the order is placed.
If you choose the wrong cap
Due to hygiene risks on headwear we cannot offer exchange or refunds on purchased caps. This is to keep all of our valued customers safe from communicable diseases.
Colour shade variations are inherent with any fabric during the dyeing process and we cannot guarantee colour shades will match previous shipments.
Exposure to light (sun) or moisture (water or sweat) may cause fading or discoloration and this is not considered a manufacturing defect in the cap.
So we offer no guarantee or warranty for fading or moisture stains.
Please ensure that all parcels received by you are checked and confirmed as correct.
It is your responsibility as the customer to checked and confirmed your order has been supplied correct.
No exchange or refund will be applied or offered to hats that have been altered, rebranded or embellished even if it is established that we have sent the wrong goods.
It is your responsibility as the customer to checked and confirmed your order has been supplied correct.
If you are not happy with your purchase please email admin@macleodscotland.com
Please send all returns to:
MacLeod Scotland – Returns
27 Hancock Way
Baringa Qld 4551
Original postage will not be refunded. Shipping costs are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Hats must be returned in the condition they were received.
Please use the box the hats were shipped in to return hats.
Please make sure hats do not have any fuzz/lint, human or pet hair, dirt, or any other foreign substances before returning them.
Please include a copy of the invoice relating to the hats in question.
Please send the hats with a note stating if you would like credit or an exchange.
No exchange or refund will be applied or offered to hats that have been altered, rebranded or embellished even if it is established that we have sent the wrong goods.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If it is determined a refund is necessary the transaction will be processed and automatically applied to your method of original payment within 7/10 working days.
Please note that depending on the financial institution it may take an additional 2 days for the money to show up in your account.
If you are in doubt about a return, please contact us admin@macleodscotland.com and we shall advise.