We guarantee our merchandise offered to be free of manufacturing defects.
If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials even after 60 days with normal wear (excluding material fade or stains), we will always accept the item for assessment and provide a refund if validated as faulty.
Colour shade variations are inherent with any fabric during the dyeing process and we cannot guarantee colour shades will match previous shipments.
Exposure to light (sun) or moisture (water or sweat) may cause fading or discoloration and this is not considered a manufacturing defect in the cap.
So we offer no guarantee or warranty for fading or moisture stains.
Please ensure that all parcels received by you are checked and confirmed as correct.
It is your responsibility as the customer to checked and confirmed your order has been supplied correct.
No exchange or refund will be applied or offered to hats that have been altered, rebranded or embellished even if it is established that we have sent the wrong goods.
It is your responsibility as the customer to checked and confirmed your order has been supplied correct.
Faulty product
send the item to
Flexfit.com.au – Returns
22/24 Strong Street
Baringa Qld 4551
The item with be inspected by our team.
If it is determined a refund is necessary the transaction will be processed and automatically applied to your method of original payment within 7/10 working days.
Please note that depending on the financial institution it may take an additional 2 days for the money to show up in your account.
Change of mind
While we’re not legally obligated to offer refunds or exchanges for change of mind, we want you to love your purchase! If you change your mind, we can offer store credit.
If you want to return for store credit
The item is returned within 15 days from the date of purchase
The item/s are unworn and in original condition
Items must be unmarked with no sign of wear/creases
All original labels, swing tags, barcodes and tickets are attached to the item
The original Flexfit.com.au tax invoice is provided as proof of purchase
Send the item to
Flexfit.com.au – Returns
22/24 Strong Street
Baringa Qld 4551
We highly recommend you register the return parcel so you can track your item.
Unfortunately, we cannot offer store credit on items that are not tracked if the parcel goes missing during shipping to us.
If you are in doubt about a return, please contact admin@macleodscotland.com and we shall advise.